How It Works
Student Cancellations
This cancellation policy will apply even in cases of emergency (e.g. power outrage, natural disaster, important personal events).
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Please be aware that the cancellation (24 h -) limit is 9 per month. There is no cancellation fee up to 9 cancellations per month. However, 10 coins will be deducted from your coin account for every 10 cancellations (sessions canceled more than 8 days in advance are not counted). You will incur a cancellation fee for any cancellation made within 24 hours before the lesson start time.
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This cancellation policy will apply even in cases of emergency (e.g. power outrage, natural disaster, important personal events).
FAQ
If a student fails to notify SkimaTalk of the cancellation, no coin refund will be issued. The transaction for a student's cancellation fee is processed through SkimaTalk coins, not cash.
This policy was implemented to avoid frequent cancellations by students who want to book sessions from specific teachers far in advance with the sole purpose of securing a teacher's specific time slot and frequently canceling the booking. The cancellation (24h -) limit is 9 per month. There is no cancellation fee up to 9 cancellations per month. However, 10 coins will be deducted from your coin account for every 10 cancellations.
- – 10 coins penalty per every 10 cancellations.
- – Time of cancellation count reset: End of each month. (Base Time: UTC)
- – Targeted cancellations: All cancellations canceled more than 24 hours before the lesson start time. (Doesn't include sessions canceled more than 8 days in advance or student's no-show)
- – When the number of coins in the student's account is less than 10, the number of coins will become negative after the penalty. The student is required to pay for the coins upon their next coin purchase.
Teacher Cancellations
* Students will get 9 SkimaTalk coins for a regular session or 4 coins for a free session as compensation. To receive the 9 coins or 4 coins, you are required to report the session status on the page linked from the SkimaTalk email notification "SkimaTalk - Thanks for your teacher's no-show report." The report is only available for one hour following the session end time.
FAQ
Everyday Lesson Plan
Student Cancellations
This cancellation policy will apply even in cases of emergency (e.g. power outrage, natural disaster, important personal events).
* We set a limit on the number of sessions a student may cancel per day to ensure that all of our students and teachers can use our service in a comfortable way. Your understanding on this policy will be highly appreciated. Cancellation within 1 hour before the session start time: the lesson credit will become invalid. Cancellation more than 1 hour before the session start time: Everyday 25 minutes plan: 1 cancellation/day; Everyday 50 minutes plan: 2 cancellations/day. If you exceed the daily cancellation limit, you will not be able to book a session for that day. However, the number of cancellations resets each day at 3AM. At that point, you will be able to book a session for the day. Please also note that you cannot book a session with a lesson credit for the time slot that you previously canceled.
** Once your No-Show count for the month exceeds the limit, you will not be able to book sessions for the remainder of the month. Therefore, please be advised that you must cancel a session on the SkimaTalk site when you cannot show up for the session.
FAQ
Teacher Cancellations
* You will receive 9 coins without reporting the session status. However, to receive the remaining 6 coins, you are required to report the session status on the page linked from the SkimaTalk email notification "SkimaTalk - Thanks for your teacher's no-show report." The report is only available for one hour following the session end time.
