How It Works

Coin Plans

Student Cancellations

Student's Cancellation Fee

Time Cancellation Fee
24h - 0
(With Monthly Cancellation Limit & Fee) *
1 - 24h 20%
0 - 1h 50%
No-show 100%

This cancellation policy will apply even in cases of emergency (e.g. power outrage, natural disaster, important personal events).

* Please be aware that the cancellation (24h -) limit is 9 per month. There is no cancellation fee up to 9 cancellations per month. However, 10 coins will be deducted from your coin account for every 10 cancellations. You will incur a cancellation fee for any cancellation made within 24 hours before the lesson start time. Please see the Cancellation Policy page for more details.
** This cancellation policy will apply even in cases of emergency (e.g. power outrage, natural disaster, important personal events).

FAQ

Students can cancel a session by clicking the 'Cancel' button in the 'Upcoming Sessions' section. The cancellation fee varies and depends on the time the student clicks the cancellation button.

If a student fails to notify SkimaTalk of the cancellation, no coin refund will be issued. The transaction for a student's cancellation fee is processed through SkimaTalk coins, not cash.
It's the time interval between your cancellation on the SkimaTalk system and the session start time.
If a student fails to attend a session without prior cancellation notice via the SkimaTalk system, the session is counted as the student's no-show. No refund will be given, and no coins will be returned to the student's account.

This policy was implemented to avoid frequent cancellations by students who want to book sessions from specific teachers far in advance with the sole purpose of securing a teacher's specific time slot and frequently canceling the booking. The cancellation (24h -) limit is 9 per month. There is no cancellation fee up to 9 cancellations per month. However, 10 coins will be deducted from your coin account for every 10 cancellations.

  • – 10 coins penalty per every 10 cancellations.
  • – Time of cancellation count reset: End of each month. (Base Time: UTC)
  • – Targeted cancellations: All cancellations canceled more than 24 hours before the lesson start time. (Doesn't include student's no-show)
  • – When the number of coins in the student's account is less than 10, the number of coins will become negative after the penalty. The student is required to pay for the coins upon their next coin purchase.

Teacher Cancellations

Teacher's Penalty 

Time Coins as Compensation
24h - (100% coin refund)
0 - 24h 3 coins
(+ 100% coin refund)
No-show 9 coins*
(+ 100% coin refund)

* Students will get 9 SkimaTalk coins for a regular session or 4 coins for a free session as compensation. To receive the 9 coins or 4 coins, you are required to report the session status on the page linked from the SkimaTalk email notification "SkimaTalk - Thanks for your teacher's no-show report." The report is only available for one hour following the session end time.

FAQ

SkimaTalk will return all the coins you spent for the session to your account. Sudden cancellations may occur occasionally. Lessons can be cancelled at the last minute, and the same conditions apply for both teachers and students.
It's the time interval between your teacher's cancellation on the SkimaTalk system and the session start time.
If a teacher fails to attend a session without prior cancellation notice via the SkimaTalk system, the session is counted as the teacher's no-show.

Everyday Lesson Plan

Student Cancellations

Student's Cancellation Fee

Time The Lesson Credit
24h - Will remain valid*
(With Monthly Cancellation Limit & Fee) **
1 - 24h Will remain valid*
0 - 1h Will become invalid
No-show Will become invalid***

This cancellation policy will apply even in cases of emergency (e.g. power outrage, natural disaster, important personal events).

* We set a limit on the number of sessions a student may cancel per day to ensure that all of our students and teachers can use our service in a comfortable way. Your understanding on this policy will be highly appreciated. Cancellation within 1 hour before the session start time: the lesson credit will become invalid. Cancellation more than 1 hour before the session start time: Everyday 25 minutes plan: 1 cancellation/day; Everyday 50 minutes plan: 2 cancellations/day. If you exceed the daily cancellation limit, you will not be able to book a session for that day. However, the number of cancellations resets each day at 3AM. At that point, you will be able to book a session for the day. Please also note that you cannot book a session with a lesson credit for the time slot that you previously canceled.

** Please be aware that the cancellation (24h -) limit is 9 per month. There is no cancellation fee up to 9 cancellations per month. However, 10 coins will be deducted from your coin account for every 10 cancellations. You will incur a cancellation fee for any cancellation made within 24 hours before the lesson start time. Please see the Cancellation Policy page for more details.

*** Once your No-Show count for the month exceeds the limit, you will not be able to book sessions for the remainder of the month. Therefore, please be advised that you must cancel a session on the SkimaTalk site when you cannot show up for the session.

FAQ

Students can cancel a session by clicking the 'Cancel' button in the 'Upcoming Sessions' section. The cancellation policy varies and depends on the time the student clicks the cancellation button. If you book a session with a combination of a lesson credit and coins, and then cancel the session, the following rules will be applied: If the cancellation timing is within 1 hour from the session start time, none of the coins will be refunded. If the cancellation timing is more than 1 hour from the session start time, all the coins will be refunded.
It's the time interval between your cancellation on the SkimaTalk system and the session start time.
If a student fails to attend a session without prior cancellation notice via the SkimaTalk system, the session is counted as the student's no-show. No refund will be given, and no coins will be returned to the student's account.

This policy was implemented to avoid frequent cancellations by students who want to book sessions from specific teachers far in advance with the sole purpose of securing a teacher's specific time slot and frequently canceling the booking. The cancellation (24h -) limit is 9 per month. There is no cancellation fee up to 9 cancellations per month. However, 10 coins will be deducted from your coin account for every 10 cancellations.

  • – 10 coins penalty per every 10 cancellations.
  • – Time of cancellation count reset: End of each month. (Base Time: UTC)
  • – Targeted cancellations: All cancellations canceled more than 24 hours before the lesson start time. (Doesn't include student's no-show)
  • – When the number of coins in the student's account is less than 10, the number of coins will become negative after the penalty. The student is required to pay for the coins upon their next coin purchase.

Teacher Cancellations

Teacher's Penalty 

Time Coins as Compensation
24h - 9 coins
0 - 24h 11 coins
No-show 15 coins*

* You will receive 9 coins without reporting the session status. However, to receive the remaining 6 coins, you are required to report the session status on the page linked from the SkimaTalk email notification "SkimaTalk - Thanks for your teacher's no-show report." The report is only available for one hour following the session end time.

FAQ

If a teacher cancels a lesson booked with the Everyday Lesson plan, compensatory coins will be added to your account. These coins can be used to book additional sessions (the coins are valid for 60 days). Sudden cancellations may occur occasionally. Lessons can be cancelled at the last minute, and the same conditions apply for both teachers and students. If you book a session with a combination of a lesson credit and coins, and then your teacher cancels the session, all the coins will be refunded.
It's the time interval between your teacher's cancellation on the SkimaTalk system and the session start time.
If a teacher fails to attend a session without prior cancellation notice via the SkimaTalk system, the session is counted as the teacher's no-show.