使用指南

Coin Plans

学生取消

学生的取消费用

时间 取消费用
24小时以前 0
(With Monthly Cancellation Limit & Fee) *
1 - 24小时内 20%
1小时以内 50%
爽约 100%

* Please be aware that the cancellation (24h -) limit is 9 per month. There is no cancellation fee up to 9 cancellations per month. However, 10 coins will be deducted from your coin account for every 10 cancellations. You will incur a cancellation fee for any cancellation made within 24 hours before the lesson start time. Please see the Cancellation Policy page for more details.

FAQ

在个人主页的课程预约状况里点取消键、就可以取消。所需的取消费用因取消时间有所不同。24小时之前取消不收取取消费用、请尽量在24小时之前取消。

课程开始时间没有联系取消的情况(爽约/ No-show)、取消费用100%(不退coin)。而且、取消费用的支付和差额的交易等全由SkimaTalk coin来完成、先请知悉。
从SkimaTalk的系统中取消的时间、到课程开始时间的长度。
没有联系取消而缺席上课称为爽约。取消费用100%、不退还coin 。

This policy was implemented to avoid frequent cancellations by students who want to book sessions from specific teachers far in advance with the sole purpose of securing a teacher's specific time slot and frequently canceling the booking. The cancellation (24h -) limit is 9 per month. There is no cancellation fee up to 9 cancellations per month. However, 10 coins will be deducted from your coin account for every 10 cancellations.

  • – 10 coins penalty per every 10 cancellations.
  • – Time of cancellation count reset: End of each month. (Base Time: UTC)
  • – Targeted cancellations: All cancellations canceled more than 24 hours before the lesson start time. (Doesn't include student's no-show)
  • – When the number of coins in the student's account is less than 10, the number of coins will become negative after the penalty. The student is required to pay for the coins upon their next coin purchase.

教师取消

教师的处罚 

时间 Coins as Compensation
24小时以前 (+ coin全部退返)
24小时以内 3coin
(+ coin全部退返)
爽约 9coin*
(+ coin全部退返)

* coin全部退返之外、从各学生账户中追加普通课程9coin、免费课程4coin。 To receive the 9 coins or 4 coins, you are required to report the session status on the page linked from the SkimaTalk email notification "SkimaTalk - Thanks for your teacher's no-show report." The report is only available for one hour following the session end time.

FAQ

预约课程时收取的coin将全额退返。因为有急病或急事等突发事件的情况、我们允许老师和学生在上课前联系取消课程。各位老师取消课程的原则是从「标准」、「负责」、「安心 」三个种类中选择设定的、根据老师取消的时间、有的会发出只能用于该老师的优惠券、此设定在老师的主页里可以确认、请预约之前确认。
从SkimaTalk的系统中取消的时间、到课程开始时间的长度。
教师没有联系取消而缺席课程、就是教师的爽约(No-show)。

Everyday Lesson Plan

学生取消

学生的取消费用

时间 The Lesson Credit
24小时以前 Will remain valid*
(With Monthly Cancellation Limit & Fee) **
1 - 24小时内 Will remain valid*
1小时以内 Will become invalid
爽约 Will become invalid***

* We set a limit on the number of sessions a student may cancel per day to ensure that all of our students and teachers can use our service in a comfortable way. Your understanding on this policy will be highly appreciated. Cancellation within 1 hour before the session start time: the lesson credit will become invalid. Cancellation more than 1 hour before the session start time: Everyday 25 minutes plan: 1 cancellation/day; Everyday 50 minutes plan: 2 cancellations/day. If you exceed the daily cancellation limit, you will not be able to book a session for that day. However, the number of cancellations resets each day at 3AM. At that point, you will be able to book a session for the day. Please also note that you cannot book a session with a lesson credit for the time slot that you previously canceled.

** Please be aware that the cancellation (24h -) limit is 9 per month. There is no cancellation fee up to 9 cancellations per month. However, 10 coins will be deducted from your coin account for every 10 cancellations. You will incur a cancellation fee for any cancellation made within 24 hours before the lesson start time. Please see the Cancellation Policy page for more details.

*** Once your No-Show count for the month exceeds the limit, you will not be able to book sessions for the remainder of the month. Therefore, please be advised that you must cancel a session on the SkimaTalk site when you cannot show up for the session.

FAQ

Students can cancel a session by clicking the 'Cancel' button in the 'Upcoming Sessions' section. The cancellation policy varies and depends on the time the student clicks the cancellation button. If you book a session with a combination of a lesson credit and coins, and then cancel the session, the following rules will be applied: If the cancellation timing is within 1 hour from the session start time, none of the coins will be refunded. If the cancellation timing is more than 1 hour from the session start time, all the coins will be refunded.
It's the time interval between your cancellation on the SkimaTalk system and the session start time.
If a student fails to attend a session without prior cancellation notice via the SkimaTalk system, the session is counted as the student's no-show. No refund will be given, and no coins will be returned to the student's account.

This policy was implemented to avoid frequent cancellations by students who want to book sessions from specific teachers far in advance with the sole purpose of securing a teacher's specific time slot and frequently canceling the booking. The cancellation (24h -) limit is 9 per month. There is no cancellation fee up to 9 cancellations per month. However, 10 coins will be deducted from your coin account for every 10 cancellations.

  • – 10 coins penalty per every 10 cancellations.
  • – Time of cancellation count reset: End of each month. (Base Time: UTC)
  • – Targeted cancellations: All cancellations canceled more than 24 hours before the lesson start time. (Doesn't include student's no-show)
  • – When the number of coins in the student's account is less than 10, the number of coins will become negative after the penalty. The student is required to pay for the coins upon their next coin purchase.

教师取消

教师的处罚 

时间 Coins as Compensation
24h - 9 coins
0 - 24h 11 coins
No-show 15 coins*

* You will receive 9 coins without reporting the session status. However, to receive the remaining 6 coins, you are required to report the session status on the page linked from the SkimaTalk email notification "SkimaTalk - Thanks for your teacher's no-show report." The report is only available for one hour following the session end time.

FAQ

If a teacher cancels a lesson booked with the Everyday Lesson plan, compensatory coins will be added to your account. These coins can be used to book additional sessions (the coins are valid for 60 days). Sudden cancellations may occur occasionally. Lessons can be cancelled at the last minute, and the same conditions apply for both teachers and students. If you book a session with a combination of a lesson credit and coins, and then your teacher cancels the session, all the coins will be refunded.
从SkimaTalk的系统中取消的时间、到课程开始时间的长度。
教师没有联系取消而缺席课程、就是教师的爽约(No-show)。