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Coin Plans

학생으로부터의 취소

수업 취소 수수료

시간 취소 수수료
24시간 이상 전 - 0
(With Monthly Cancellation Limit & Fee) *
1 - 24시간 전 20%
0 - 1시간 전 50%
No-show 100%

* Please be aware that the cancellation (24h -) limit is 9 per month. There is no cancellation fee up to 9 cancellations per month. However, 10 coins will be deducted from your coin account for every 10 cancellations. You will incur a cancellation fee for any cancellation made within 24 hours before the lesson start time. Please see the Cancellation Policy page for more details.

FAQ

'진행 예정인 수업' 섹션의 '취소' 버튼을 클릭하여 수업을 취소할 수 있습니다. 취소 수수료는 수업 취소 시간에 따라 달라집니다.

만약 수업 취소를 하지 않았을 경우 코인 환불은 이루어지지 않습니다. 수업취소에 따른 수수료는 스키마토크 코인으로 결제됩니다.
Time은 스키마토크 시스템 상에서 수업취소를 등록한 시점에서 원래의 수업 시작 시간 간의 간격을 뜻합니다.
스키마토크 시스템을 통하여 사전에 수업 취소가 이루어지지 않고 수업에 불참한다면 이것이 바로 학생의 no-show입니다. no-show의 경우 환불되지 않으며 계좌로의 코인 환불도 이루어지지 않습니다.

This policy was implemented to avoid frequent cancellations by students who want to book sessions from specific teachers far in advance with the sole purpose of securing a teacher's specific time slot and frequently canceling the booking. The cancellation (24h -) limit is 9 per month. There is no cancellation fee up to 9 cancellations per month. However, 10 coins will be deducted from your coin account for every 10 cancellations.

  • – 10 coins penalty per every 10 cancellations.
  • – Time of cancellation count reset: End of each month. (Base Time: UTC)
  • – Targeted cancellations: All cancellations canceled more than 24 hours before the lesson start time. (Doesn't include student's no-show)
  • – When the number of coins in the student's account is less than 10, the number of coins will become negative after the penalty. The student is required to pay for the coins upon their next coin purchase.

강사로부터의 취소

강사취소시 페널티 

시간 Coins as Compensation
24시간 이상 전 - (100% 코인 환불)
0 - 24h 3코인
(+ 100% 코인 환불)
No-show 9코인*
(+ 100% 코인 환불)

* 정규 수업에는 9코인, 무료 수업에는 4코인이 학생에게 보상으로 주어집니다. To receive the 9 coins or 4 coins, you are required to report the session status on the page linked from the SkimaTalk email notification "SkimaTalk - Thanks for your teacher's no-show report." The report is only available for one hour following the session end time.

FAQ

해당 사항 발생 시에는 코인을 전액 환불해드립니다. 수업시간이 불과 얼마 남지 않은 상태에서 갑작스런 취소는 일어날 수 있으며 이는 강사와 선생님 모두에게 해당될 수 있는 일입니다. 강사 개인마다 취소 방침이 설정되어 있으며 Standard/Responsible/Super Responsible 세단계로 구분되어 있습니다. 취소 방침은 강사의 프로필 페이지에서 확인하실 수 있습니다. 강사의 수업 취소 시간 및 해당 강사가 설정한 취소 방침에 의거하여 쿠폰이 지급되며 당 쿠폰은 해당 강사와의 다른 수업시 사용가능합니다.
Time은 강사가 스키마토크 시스템을 통해 수업취소를 등록한 시점에서 원래의 수업 시작 시간 간의 간격을 뜻합니다.
강사가 스키마토크 시스템을 통해 사전에 수업 취소 등록 없이 수업에 불참한다면 이것이 바로 강사의 no-show입니다.

Everyday Lesson Plan

학생으로부터의 취소

수업 취소 수수료

시간 The Lesson Credit
24시간 이상 전 - Will remain valid*
(With Monthly Cancellation Limit & Fee) **
1 - 24시간 전 Will remain valid*
0 - 1시간 전 Will become invalid
No-show Will become invalid***

* We set a limit on the number of sessions a student may cancel per day to ensure that all of our students and teachers can use our service in a comfortable way. Your understanding on this policy will be highly appreciated. Cancellation within 1 hour before the session start time: the lesson credit will become invalid. Cancellation more than 1 hour before the session start time: Everyday 25 minutes plan: 1 cancellation/day; Everyday 50 minutes plan: 2 cancellations/day. If you exceed the daily cancellation limit, you will not be able to book a session for that day. However, the number of cancellations resets each day at 3AM. At that point, you will be able to book a session for the day. Please also note that you cannot book a session with a lesson credit for the time slot that you previously canceled.

** Please be aware that the cancellation (24h -) limit is 9 per month. There is no cancellation fee up to 9 cancellations per month. However, 10 coins will be deducted from your coin account for every 10 cancellations. You will incur a cancellation fee for any cancellation made within 24 hours before the lesson start time. Please see the Cancellation Policy page for more details.

*** Once your No-Show count for the month exceeds the limit, you will not be able to book sessions for the remainder of the month. Therefore, please be advised that you must cancel a session on the SkimaTalk site when you cannot show up for the session.

FAQ

Students can cancel a session by clicking the 'Cancel' button in the 'Upcoming Sessions' section. The cancellation policy varies and depends on the time the student clicks the cancellation button. If you book a session with a combination of a lesson credit and coins, and then cancel the session, the following rules will be applied: If the cancellation timing is within 1 hour from the session start time, none of the coins will be refunded. If the cancellation timing is more than 1 hour from the session start time, all the coins will be refunded.
It's the time interval between your cancellation on the SkimaTalk system and the session start time.
If a student fails to attend a session without prior cancellation notice via the SkimaTalk system, the session is counted as the student's no-show. No refund will be given, and no coins will be returned to the student's account.

This policy was implemented to avoid frequent cancellations by students who want to book sessions from specific teachers far in advance with the sole purpose of securing a teacher's specific time slot and frequently canceling the booking. The cancellation (24h -) limit is 9 per month. There is no cancellation fee up to 9 cancellations per month. However, 10 coins will be deducted from your coin account for every 10 cancellations.

  • – 10 coins penalty per every 10 cancellations.
  • – Time of cancellation count reset: End of each month. (Base Time: UTC)
  • – Targeted cancellations: All cancellations canceled more than 24 hours before the lesson start time. (Doesn't include student's no-show)
  • – When the number of coins in the student's account is less than 10, the number of coins will become negative after the penalty. The student is required to pay for the coins upon their next coin purchase.

강사로부터의 취소

강사취소시 페널티 

시간 Coins as Compensation
24h - 9 coins
0 - 24h 11 coins
No-show 15 coins*

* You will receive 9 coins without reporting the session status. However, to receive the remaining 6 coins, you are required to report the session status on the page linked from the SkimaTalk email notification "SkimaTalk - Thanks for your teacher's no-show report." The report is only available for one hour following the session end time.

FAQ

If a teacher cancels a lesson booked with the Everyday Lesson plan, compensatory coins will be added to your account. These coins can be used to book additional sessions (the coins are valid for 60 days). Sudden cancellations may occur occasionally. Lessons can be cancelled at the last minute, and the same conditions apply for both teachers and students. If you book a session with a combination of a lesson credit and coins, and then your teacher cancels the session, all the coins will be refunded.
Time은 강사가 스키마토크 시스템을 통해 수업취소를 등록한 시점에서 원래의 수업 시작 시간 간의 간격을 뜻합니다.
강사가 스키마토크 시스템을 통해 사전에 수업 취소 등록 없이 수업에 불참한다면 이것이 바로 강사의 no-show입니다.